Help
Contact
Write to us about an order, a payment, or a deployment question. A complete first message gets the fastest answer.
What to include
- Your email address: the one you used at checkout.
- Transaction link: from your wallet or a block explorer.
- Order reference: if one is shown on the pay page or in your receipt email.
- What you expected and what happened: the template, the network, and the amount you sent.
Expected response time
We typically reply within one business day. Email support covers delivery and payment recovery, and questions about deploying the ZIP.
Never send a seed phrase. No one from ShipW3 or PIVCOR will ask for one, in email or anywhere else.
Who we are
ShipW3 is operated by PIVCOR (Delaware, USA). pivcor.com
Before you write: How payment works and Refunds answer most order questions.